Position Title: Guest Services Associate

Department: Operations

Reports to: Guest Services Coordinator

Direct Reports: Not Applicable

FLSA status: Full-Time / Non-Exempt

APPLICANT REQUIREMENT: We request that you submit both a Cover Letter AND Resume that demonstrates your interest and qualifications for working in a ministry position and this role. You will not be considered without both. Please see requirements below.

Organization Overview: OurCalling is a nonprofit ministry, founded in 2009, dedicated to serving the unsheltered homeless community in Dallas County.  Our goal is to help our neighbors walk with Jesus and get off the streets into a healthy community. OurCalling operates a daytime outreach center which offers various unique services to Dallas’ homeless population, including a zero-barrier entry (no ID required), daily meals, showers, laundry, clothing services, and the opportunity to meet with Care Ministers who help individuals off the streets. OurCalling’s facility also brings in services provided by community partners such as Parkland, North Texas Food Bank, and the VA. OurCalling’s Street Outreach Teams visit our unsheltered homeless neighbors where they are – under bridges, in the woods, behind abandoned buildings – building relationships and ministering to their tangible needs. Last year, OurCalling facilitated 1,359 placements that led to people exiting homelessness.

Position Summary: The Guest Services Associate is part of our Guest Services team within our Operations Department, and assists in a variety of duties related to delivering services and resources to our Guests. This may include assisting with Guest intake, kitchen support, providing clothing, laundry services, meals, showers, sorting, organizing, and storing donated items in our warehouse, and other roles or duties as necessary. This position may also rotate around the ministry to perform a variety of duties and responsibilities across the Operations Department.

POSITION REQUIREMENTS

Essential Duties and Responsibilities:

• Serving as part of the Guests Services team will provide daily resources to our Guests, such as meals, clothing, laundry, showers, warehouse organizing, and other duties
• Providing a great Guest experience by serving others with a loving, compassionate attitude
• Rotating into various support positions, as required by leadership, to provide the above services in different locations of the building
• Create and maintain a WOW volunteer experience
• Maintain a clean and organized workspace (light housekeeping)

Education and Experience:

• High school graduate or equivalent
• Minimum of 2 years’ experience in similar support or volunteer roles
• Ministry to the unsheltered homeless or experience working with addiction recovery, mental illness, the disabled, the aged or infirmed, preferred

Skills and Abilities:

• Treat Guests with respect and dignity demonstrating compassion, humility, kindness, grace and mercy at all times
• Flexible, resilient, and comfortable working in a busy, and at times, fluid environment
• Dependable, responsible, and timely in working assigned shifts and responsibilities
• Demonstrate maturity in decisions and judgment; comfortable consulting with leadership and peers to find the best solutions, to do “the right thing” for our Guests
• Communication skills, including the ability to read, write, communicate information to Guests, staff, and partner organizations
• Interpersonal skills to handle situations with confidentiality, poise, and tact
• Maintenance of a clean, safe, and healthy environment
• Understanding the physical and emotional needs of, and ways to work with, the homeless population we serve, including the need for respect for the Guests, their privacy and property
• Physical Requirements: Must be able to lift heavy items; at least 25-lbs; climb stairs easily; work in uncomfortable temperature climates when necessary
• Emotional Requirements: Must demonstrate a team-player attitude and a mindset to work in a fast-paced environment.

Additional Qualifications:

• Upholding a close and growing relationship as a disciple of Jesus Christ

Our Benefits: We offer an excellent Total Rewards benefit package that includes over 3 weeks’ Paid Time Off plus Holidays to start, as well as Health Reimbursement Benefit of up to $800 per month, Parental Leave, Life Insurance, Retirement Plan with matching, and more.